Volkswagen After Sales Package Improves Substantially – New and Important Details

Volkswagen After Sales gets more promising with better quality of service and the numbers game also just got a notch higher

Volkswagen commitment to the Indian market got bigger by offering affordable ownership experience across its carlines. With a continued focus, the brand has been working towards offering a value-for-money proposition to its Indian customers. Taking this a notch higher, Volkswagen today announces an India centric enhanced after-sales approach.

Further, in the year 2018 the brand realigned its spare part pricing (as per industry standards) in addition to introducing service value packages and extended warranty options. Customers can now avail special benefits on value added services along with the option of extending their existing warranty by buying add-on warranty options for 1 year/20,000 km whichever is earlier.

The maximum limit of availing add-on warranty is till 7 year OR 125,000 km whichever is earlier. The 4 year warranty, RSA and 3 free services will be applicable to all Volkswagen carlines sold in India effective 1st January 2019 across the dealership network.

Effective 1st January 2019 all Volkswagen carlines will have warranty, RSA as below:

Till 31.12.2018

From 01.01.2019

Standard Vehicle Warranty

2 year/unlimited km

4 year/ 100,000 km

Free Road Side Assistance (RSA)

2 year

4 year

Free service

Free service at 7,500 km/6 month
Paid service at 15,000 km/1 year

3 Free services (In 1 year or up to 15,000 km)

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The regular service cost has been reduced by 24% to 44% across Volkswagen carlines with the introduction of 3 free services up to 15,000 km or 1 year

Volkswagen makes its ownership experience more affordable by reducing the total cost of ownership across its carlines

The regular service cost has been reduced by 24% to 44% across Volkswagen carlines with the introduction of 3 free services up to 15,000 km or 1 year
Volkswagen now offers a total of 4 year of road side assistance along with standard vehicle warranty for 4 year/100,000 km
Beginning 2019, Volkswagen offers 3 free services to its customers across carlines up to 15,000 km or 1 year
The brand addresses customer concerns on high maintenance costs by reducing the total cost of ownership
Continues to retain its value-for-money proposition, quality, safety and fun-to-drive experience

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