Ola Electric, India’s largest electric vehicles company, today announced a comprehensive customer service programme – ‘Ola Care Subscription’ to further enhance its customer service levels, backed by technology, convenience and consumer insights. Users can now avail Ola Care facilities under two plans Ola Care and Ola Care+ with an annual subscription plan of INR 1999 and INR 2999 respectively.
Done ahead of the launch of the Ola S1 Air which is expected to catch the market by storm with its stellar pricing and revised practicality on offer. Ola wants to make sure it caters to the customer well enough. Ola’s recent launch of the MoveOS3 also helps to brand to deliver more and will feature on the new scooters at the same time help in Ola Care Subscription plans implementation in a way.
The Ola Care Subscription will now be more accessible to its users as the service requests can be scheduled right on the companion app and with over 200 service touch points. Ola has come much closer to its customers where Ola serves 600+ cities via service vans and physical stores. With this, the company ensures faster service than before where most services will be done within a day.
Ola care has two tiers of subscription plans – Ola Care and Ola Care+. The benefits in Ola Care plan includes free labor on service, theft assistance helpline and Roadside and puncture assistance. Ola Care+ in addition to Ola Care’s benefits include annual comprehensive diagnostic, free home service and pick-up/drop, free consumables and 24/7 doctor & ambulance service.
# The Ola Care subscription plan will focus on offering the following services as part of the subscription –
# For an annual subscription, Ola takes care of comprehensive scooter diagnostic, towing and puncture assist and theft assistance absolutely free of charge enabling its customers to get a hassle free experience
# Ola, in case of a breakdown with 24×7 ambulance service, online doctor consultation, taxi for onward journey, hotel accommodation in case of breakdown outside city limits and vehicle custody services for the comfort of the users
# Convenience fee on home service and pick up & drop has also been waived under this plan. Additionally, Ola has zero labor charges for non-accidental and non-insurance repairs and free consumables
Anshul Khandelwal, Chief Marketing Officer, Ola, said “Being a customer centric brand, service has always been a top priority for us. Through the ‘Ola Care Subscription Plan’, we are completely reimagining the customer service experience and aim to bring in the best-in-class after sales service for our customers. The subscription plan offers customers a 360 degree access to our service network which is equipped to cater to customers at the convenience of their doorstep or at their nearest Ola Experience Centres.”
Ola has been on an expansion spree on the D2C front and is on track to open 200 Experience Centres across all major cities by the end of January 2023. The company is also working towards building a robust roadmap of electric vehicles to accelerate its market share in domestic and export markets.