Simple Energy, India’s leading electric vehicle and clean energy start-up has joined hands with ReadyAssist, India’s leading vehicle assistance company. As per this partnership, ReadyAssist will offer round-the-clock post-sales assistance to Simple Energy’s complete customer base.
Simple Energy, with the help of ReadyAssist, will amp up its customer experience via round-the-clock support nationwide for its current model Simple ONE and upcoming models in the coming months.
The support will include a seamless connection to ReadyAssist’s proprietary technology platform, complete with the real-time interface on their app that will aid the process of requesting assistance whenever required. These services will include ReadyAssist’s complete gamut of roadside assistance.
Mr. Vimal Singh SV, Founder & CEO, ReadyAssist states, “By joining hands with Simple Energy, we are positive that we will make major strides in the EV industry. This partnership will focus heavily on offering roadside assistance services to Simple Energy customers but also undertake the due diligence to ensure value-added post-sales customer support. ReadyAssist’s support to Simple Energy will be a beacon of stellar EV partnership that will be earmarked by a robust and strong service network present across the country, backed by speedy and quality assistance”.
Mr. Shreshth Mishra, Co-founder, Simple Energy further adds, “We take our initiative of #FutureOfMobility very seriously and understand that our journey does not end with our customers purchasing our vehicle. We are poised towards building the next-generation electric scooter, and want to ensure a seamless customer experience in all stages of customer purchase experience. We are confident that by joining hands with ReadyAssist, we will positively impact the industry and our customers’ hearts and minds”.
ReadyAssist and Simple Energy’s partnership is an important step and will be pivotal in setting benchmarks when it comes to defining customer experience within the electric vehicle segment.