Lexus India today inaugurated its new Guest Experience Centre (GEC) in Ahmedabad, reflecting the brand’s continued focus on enriching guest experiences across India. As the Indian luxury automotive market continues togrow and attract an increasing number of guests exploring luxury mobility choices like never before, Lexus is strengthening its presence to bring the Lexus experience closer to guests across the country.
The new Guest Experience Centre at Ahmedabad has been established by Bharat Toyota Tsusho Kirloskar Motor Private Limited (BTTKM), trade name Lexus Bharat, a newly formed joint venture between Kirloskar Systems Private Limited (KSPL), Toyota Tsusho India PrivateLimited (TTIPL) and Toyota Tsusho Corporation (TTC), Japan, reflecting Lexus’ long-term commitment to expanding its presence and elevating the luxury automotive retail experience in India.
The facility was inaugurated by Mrs Geetanjali Vikram Kirloskar, Chairperson & Managing Director, KSPL, Mr Nobuaki Yahiro, Managing Director, TTIPL, Mr Tadashi Asazuma, Deputy Managing Director, Toyota Kirloskar Motor and Mr. Hikaru Ikeuchi, President, LexusIndia in the presence of senior leadership from dealer partners, Lexus Bharat, Toyota Kirloskar Motor and distinguished guests.
Ahmedabad GEC marks the first step in Lexus India’s planned network enhancement. Lexus India aims to strengthen its Guest Experience Centres across the country, enabling the brand to engage with a growing number of luxury consumers and provide greater accessibilityto Lexus products and services.
Designed around the Lexus YET philosophy of “Simple yet Elegant” and “Minimal yet Rich” experiences, the new Guest Experience Centre represents Lexus’ contemporary interpretation of luxury. The space seamlessly combines sophisticated design, intuitive hospitality and meticulously curated guest experiences, creating an environment that is deeply rewarding.
In addition, the GEC blends the Japanese spirit of Omotenashi, which anticipates guest needs with genuine care and attention, with India’s cherished tradition of Atithi Devo Bhava, ensuring every guest feels welcomed, valued, and cared for throughout their Lexus journey.
Speaking at the inauguration, Mr. Hikaru Ikeuchi, President, Lexus India, said: “India’s luxury automotive market is evolving rapidly, with guests increasingly seeking distinctive luxury products, meaningful experiences and brands that align with their values. At Lexus, our vision is to make the Lexus experience more accessible by bringingour brand closer to guests across the country. The inauguration of Ahmedabad Guest Experience Centre marks the beginning of an important milestone for Lexus India. Gujarat represents a vibrant and growing luxury market, and we are delighted to welcome guestsinto a space that truly embodies our commitment to craftsmanship, innovation and exceptional hospitality. Through our strengthened network presence, we aim to create deeper connections with our guests while delivering the unique luxury experience that definesLexus.”
Mr. Sreenivas Chivikula, Managing Director, Lexus Bharat, added: “The opening of our Guest Experience Centre at Ahmedabad represents more than the inauguration of a new facility; it marks the beginning of an exciting new chapter for Lexus in India.Lexus Bharat is committed to supporting Lexus India’s efforts to deliver expectational guest experiences. As we enter new markets, our focus remains on delivering world-class luxury retail standards and personalized guest experiences that embody Lexus’ uniqueexperience.”
Guests visiting the new Guest Experience Centre in Ahmedabad can explore Lexus’ luxury vehicles and experience the brand’s renowned craftsmanship, advanced technologies, and electrified mobility solutions firsthand, and service their vehicles at the operationalLexus Service Point (LSP) in Ahmedabad.
Lexus India is also strengthening its aftersales ecosystem. Alongside enhancing its sales network in Ahmedabad, the brand has 18 LSP touchpoints. These touchpoints will ensure greater convenience, accessibility, and peace of mind for Lexus guests throughouttheir ownership journey. Currently, Lexus India operates Guest Experience Centres in Mumbai, New Delhi, Bengaluru, Chennai, Hyderabad, Chandigarh, Kochi and Ahmedabad, with a continued focus on bringing its guest experience closer to customers across key luxury markets.
Furthermore, Lexus India offers a bouquet of comprehensive value-added services and enhanced roadside assistance to ensure a seamless ownership journey. This includes a 5-year Roadside Assistance (RSA) package that covers services such as towing, taxi service,and repatriation. In addition, for all models Lexus India offers enhanced ownership experience through an 8-year/200,000 km vehicle and hybrid battery warranty**, providing enhanced peace of mind throughout the ownership journey. Furthermore, the Assured Buy Back Program with low EMIs and a Guaranteed Future Residual Value is designed for guests seeking financial flexibility along with premium ownership experience applicable for RX, NX and ES models and the unique Lexus Luxury Care service packages,which come with Comfort, Relax and Premiere options.
**Terms and conditions apply. Please contact your local Lexus Dealer or refer to the Warranty Manual
