Škoda Auto India has expanded its network to over 350 Customer Touchpoints across 193 cities, strengthening accessto its products and ownership experience nationwide. The brand reached its 350-touchpoint milestone on October 30, 2026, with the inauguration of its 350th Customer Touchpoint in Imphal, marking its entry into Manipur. The expansion highlights ŠkodaAuto India’s commitment to bringing sales and aftersales services closer to customers in established markets and emerging regions alike.
Commenting on the milestone, Ashish Gupta, Brand Director, Škoda Auto India, said, “Surpassing 350 Customer Touchpoints across 193 cities demonstrates our commitment to bringing Škoda closer to customers across India.Our dealer partners, both existing and new, are central to this journey, and I thank them for sharing our vision of building a stronger Škoda brand in India. As we enter new markets, our priority is clear – to deliver a consistent, enriching customer experienceacross sales and aftersales. Together with our expanding product portfolio and customer-first initiatives, this growing network will help us strengthen customer trust and deepen our relevance across the country.”
Expanding reach, strengthening presence
Škoda Auto India’s network has grown from 191 Customer Touchpoints in 2021 to 325 in 2025 and over 350 as of October 2026. Its geographical footprinthas expanded from 156 cities across 25 States and Union Territories in 2024 to 193 cities across 29 States and Union Territories today. Supported by 79 dealer partners, the network comprises 270 Sales Touchpoints and 203 Aftersales Touchpoints, including multiple2S/3S facilities. Between January 2025 and October 2026, the brand added 58 showrooms across 38 new cities and 45 workshops across 34 new cities, extending access to both sales and aftersales services.
Reaching new markets, creating new opportunities
Škoda Auto India’s expansion strategy focuses on reaching customers beyond established metropolitan markets. In 2026, the brand entered 11 new cities:Balasore, Baramati, Bathinda, Bikaner, Guna, Imphal, Jorhat, Kaithal, Khammam, Sri Ganganagar and Vasai. The Imphal opening marks the first presence of a SAVWIPL Group brand in Manipur. Škoda also has the widest geographical coverage among Group brands inthe Northeast. The commercial impact of this expansion is reflected in new outlets contributing over 25% of the brand’s overall sales from January to October 2026.
Strengthening the customer experience
Alongside network expansion, Škoda Auto India remains focused on a consistent customer experience across sales and aftersales. Its dealer partnerin Bangalore ranked No. 1 for dealership customer experience in the CarPhD survey, covering 16 cities, 18 automotive brands and 88,000 customer reviews. This commitment is supported by Škoda Super Care, which offers four years of standard warranty, roadsideassistance and complimentary service labour, and Škoda Express Care, available at select locations for greater convenience and quicker service turnaround times. Together, these initiatives support the brand’s focus on making ownership more accessible and convenientas its network grows.
