Hyundai Motor India Ltd., country’s first Smart Mobility Solutions Provider and the largest exporter since inception, today announced Industry First ‘Hyundai EMI Assurance’ program to enhance convenience and raise positive customer sentiments. As announced, Hyundai Motor India is all set to re-open dealership operations under strict adherence of government directions in COVID-19 affected areas. Maintaining all Safety and Hygienic parameters, all Hyundai touch points -showrooms and workshops are following contactless services for customer interactions.
Announcing the Industry First Hyundai EMI Assurance Program, Mr. Tarun Garg, Director – Sales, Marketing and Service said, “Hyundai is a Progressive, Innovative and Caring brand. We understand customer aspirations of buying a vehicle and to ease the vehicle acquisition in uncertain times, we have brought the unique and industry first Hyundai EMI Assurance Program. We are sure, the Hyundai EMI Assurance Program will give new Hyundai owners working in private organisations full peace of mind during these times and create positive and confident sentiments for Hyundai car purchase.”
To ease the buying process, while keeping the fear of employment uncertainty at bay, a unique and Industry first customer program ‘Hyundai EMI Assurance Program’ has been introduced for select new Hyundai customers covering up to 3 car loan EMIs. The program covers the customers under uncertainties such as employment loss in view of Poor financial health/Acquisition/ Merger of the company or due to any applicable laws.
The Hyundai Assurance Program is offered on select Hyundai car models purchased during the month of May’20 and covers the customer for a period of one year from date of sale of the car (Excluding first 3 months).
Under the ambit of the ‘Hyundai Cares’ initiative, HMI has laid down guidelines to be followed at its Dealerships across India that encompass all facets of customer interactions. This will include Display car & Test Drive car preparedness, Customer Lounge & Washrooms sanitization (showroom & workshop), Delivery process of new car & Serviced car, Contactless Demonstration, and servicing. Customers can also opt for remote car demonstrations through online video conferencing application with Sales Consultants at Dealerships. Further, with Hyundai’s Click-to-Buy Integrated end-to-end online car sales website, customers can buy a brand-new Hyundai Car online. Hyundai is also offering customers its 360 Digital Service & Contact-less Service Experience, through which customers can book a service appointment online through the Hyundai Care app, WhatsApp, Hyundai Website, or a call to Dealers.
HMI is simultaneously conducting large scale trainings to ensure all Employees / stakeholders are well informed and work towards the maintenance of a Healthy Dealership Ambience for Customers and fellow employees. To assist Dealerships, Hyundai Motor India and Mobis India Limited, Part of Hyundai Motor Group will dispatch 6.8 lakh masks (3-Ply, N-90 & N-95) as well as 20,000 half litre and 1.5 lakh 100 ml cases of Sanitizers for consumers, sales, service and backend staff for their own and others safety. Hyundai has maintained its lead by achieving rank No. 1 in the 2019 JD Power Sales Satisfaction Index and Customer Satisfaction Index. We will continue to exceed customer expectations by offering peace of mind with the thorough guidelines & protocols in place.
Customers can also opt for remote car demonstrations through online video conferencing application with Sales Consultants at Dealerships. Further, with Hyundai’s Click-to-Buy Integrated end-to-end online car sales website, customers can buy a brand new Hyundai Car online with minimal physical contact, minimal paperwork and home delivery options. For customer convenience, they can opt to have a Sales Consultant assist them in the process at any point in the entire online purchase journey.
Hyundai is also offering customers its 360 Digital Service & Contact-less Service Experience, through which customers can book a service appointment online through the Hyundai Care app, WhatsApp, Hyundai Website or a call to Dealers. Further, customers will receive digital updates through WhatsApp and can also make online payments. Customers will receive enhanced convenience with extended working hours, can avail courtesy car facility and also have their cars picked up and delivered at their doorstep (6 High Touch Points to be sanitized at the time of pick-up and delivery).