Maruti Suzuki India Limited (“Maruti Suzuki”), with support from its dealer partner, announced the inauguration of its 6,000th service touchpoint in India. The milestoneservice facility inaugurated in Kozhikode, Kerala, reflects Maruti Suzuki’s continued focus on bringing quality after-sales support closer to customers through accessible and reliable service touchpoints. Maruti Suzuki’s service touchpoints are available inmore than 3,000 cities and towns.
Located on Koya Road in Kozhikode, the state-of-the-art milestone workshop is spread over an area of 1820 square meters. It has 2 Service Bays and 3 Body RepairBays, with the scope for future expansion. It is also equipped with electric vehicle service and charging facilities.
Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited,said, “In automobile business, along with the product, the convenience of quality service support is essential to enhancing a customer’s vehicle ownership experience. Asour customer base continues to grow, we are equally focused on expanding our service network to provide greater convenience and peace of mind to customers. The inauguration of our 6,000th service touchpoint reflects this commitment. I would like to thank our dealer partners and service team, as together we have accelerated workshop activation and added our most recent 1,000 touchpoints in just aroundtwo years. Going forward, we will continue to strengthen our service footprint, and in FY 2026-27, we plan to add about 500* service touchpoints across the country.”
Maruti Suzuki’s after-sales service network comprises of ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), Rural workshops, Service-on-Wheelsand Maruti Suzuki Authorized Service Stations. Further, to enhance customer experience, the Company employs a range of digital tools like Maruti Suzuki App and S-Assist, which is an AI-powered virtual car assistant that provides 24×7 troubleshooting, accessto smart car features, among others. The Company has also introduced Vehicle Health Card, an easy-to-understand comprehensive vehicle assessment format for customers coming for vehicle service at the dealership. Additionally, under the ‘Factful Friday’ series, the Company publishes several educational videos on vehicle features and maintenance.
In FY 2025-26, Maruti Suzuki opened a record 502 service touchpoints, and served over 2.84 crore vehicles, the highest number achieved in a single financial yearby the Company.
