Tata Motors has bolstered its program of Mobile Service Vans (MSV). Known as Tata Care Mobile Service Van (Car Assist and Repair Expert)
A service for customers on the go, the Company is offering convenient service solutions across 42 locations in multiple cities. – Known as Tata Care Mobile Service Van (Car Assist and Repair Expert)
Tata Care is designed to provide periodical services (schedule free and paid services) to Tata Motors’ passenger vehicles. Through Tata Care, multiple service vans are deployed to fulfill the requirements of customers on the go or for customers who are not able to travel to the nearest service station. All periodical services can be availed at a customer’s doorstep through a team of specially trained mechanics.
Features of the mobile service vans:
Tool Crib comprises set of hand tools, drivers & spanners, sockets & bits
Electrical Test Equips – Multimeter, Clampmeter, Hydrmeter & Thermometer
Service Equips – Creeper, Jack Stand, Jack & Stoppers
Oil Dispensers & Waste oil collectors
Car Washer with water storage tank also Eco wash kit
Heavy duty Wet & Dry Vacuum Cleaner
Camp Table & Chairs
Equipped with Telematics system
To enable this service customers can visit the online booking section*on the Tata Motors Service website. These service vehicles are easy to locate as they are fitted with trackers to provide real time data to dealerships. The dealerships are then able to provide the location of the nearest service van to its customers thus providing a seamless and convenient experience. In addition to MSVs, the online booking also offers pick up and drop facility of the vehicle from the residence of the customer.
Operating across 38 cities in India, Tata Care’s mobile service vans also act as a revenue generation medium for channel partners and help decongesting workshops which results in quicker turnaround time for vehicles with longer servicing needs.
Tata Motors has secured a clear second rank with a score of 874 (above industry average of 838) in the prestigious J.D. Power CSI Study. In its 22nd year, the study measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance in five factors (listed in order of importance): service quality (30%); service initiation (18%); service facility (18%); service advisor (17%); and vehicle pick-up (17%). Tata Motors has a countrywide presence with over 575 touchpoints, catering to customers with its large network of workshops and provides seamless quality-driven service to its customers.