Wednesday, April 17, 2024

Uber Reveals Mumbai Tops In Well Behaved Passengers And Intercity Rides

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Uber today revealed that Mumbai riders have the highest review ratings among metro cities in India. This makes Mumbai, with an average rating of 4.72, the most well-behaved city among metros in the country as per Uber driver ratings.

Uber has a two-way rating system where riders and drivers can rate each other out of a maximum score of 5 based on their behavior and overall experience. Recently, for the first time, Uber made it easier for riders to see how their rating was calculated and access a complete breakdown of their ratings in the Uber app’s new Privacy Center. A rider’s rating is an average of the last 500 trips.

The below list shows the top 15 Indian cities ranked from the highest average rider rating to the lowest.

Top 15 Uber Rider Ratings among Indian cities
Thiruvananthapuram, Patna
Kochi, Ludhiana
Indore, Pune
Bhopal, Ahmedabad, Chandigarh
Bhubaneswar, Nagpur
Lucknow, Hyderabad, Delhi NCR


*Cities with equal average rider ratings have been ranked together

Uber believes that riders should have more visibility and transparency regarding their data. By empowering riders with this information, Uber hopes to encourage positive interactions between riders and drivers. From conversations with the most-engaged driver partners on its platform, Uber has put together a list of top 5 things that can help riders improve their ratings:

Tips from most-engaged Uber drivers to improve rider rating

Be ready: Driver-partners love it when riders are ready to go when they arrive at the pick-up location, and when the location you entered is actually where you’ll be. Please show respect for your driver partner’s time and don’t leave them waiting.

Leave it as you found it: Always make sure to take your belongings and any garbage with you. Don’t leave a mess behind.

Treat everyone and everything with respect: We want riders and driver-partners to feel safe, respectful, and positive at all times. Riders should treat their driver and their vehicle as they would want to be treated.

Don’t slam the door: It is easy to accidentally slam a door if you aren’t thinking about it, and drivers have consistently cited door slams as a reason why they deduct stars.

Be polite and courteous: After an interesting couple of years, we could all benefit from spreading a little kindness. “Hello, how was your day?” can really go a long way.

Uber today also revealed that Mumbai is among the top Indian cities with maximum Uber Intercity trip bookings on its platform in 2022. The flexibility of choosing one-way trips, growing demand for road travel, door-step pick-ups, 24X7 safety support, and transparent fares were among the top reasons behind the growing demand for Uber intercity.

This year, Holi is part of a long weekend, and several Mumbai riders plan to travel to long weekend destinations or home cities to make the most of the holiday with friends and family. Uber Intercity is a preferred choice for many to travel to nearby cities. Popular intercity routes for Holi celebrations include the following:


To mark the festival of colors, Uber is currently running a promotional offer where riders can get 10% off up to INR 500 on Intercity trip fares during the long weekend. Riders have to use the coupon ‘GET500ONIC’ in the Uber app while booking an intercity trip, to avail of the offer.

Steps to book an Uber Intercity trip:

Open the Uber app
Tap the menu in the top left corner of the Uber app and select “Wallet”
Select add ‘Promo code’ and enter ‘GET500ONIC’
Navigate to the home screen and enter your pick-up and drop-off locations
Choose the Intercity trip of your choice: Go Intercity, Sedan Intercity, or XL intercity as per your needs. Confirm the trip
Your Uber Intercity will arrive at your doorstep within minutes
Enjoy your hassle-free, convenient, and affordable intercity trip for outstation travel

Demand for Uber Intercity has exceeded significantly post-pandemic as people opted for more road trips and preferred dotting their calendars with many weekend getaways over one big annual holiday. In fact, Uber Intercity trips covered more than 3000 routes in 2021. As per Uber data, almost 1 in every 5 Intercity riders is a first-time platform user.

Mohit Soni
Mohit Soni
NOT A Commander, Director, Editor-In-This/ That, CEO, MD, President, Entrepreneur, etc etc. Just a first employee at Thrust Zone with a team of enthusiasts who love car and motorcycles more than anything else in the world, just like I do. Hashtag blessed

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