In light of the Central Government imposed lockdown due to the COVID-19 outbreak and the resultant inability of our customers to avail maintenance & repairs, as part of their vehicle’s warranty policy, Tata Motors has decided to extend the last date, for customers whose OE warranty and free service period (not kms.) are due to expire between 15th March, 2020 and 31st May, 2020, to 31st July, 2020. This decision validates the proactive response towards customer centric values that we at Tata Motors live by every day.
All Tata Motors workshops will ensure that our customers have been informed of this extension, as we continue to stand by our customers under the current circumstances. For further information, customers can reach out to us at https://cars.tatamotors.com/service/contact-us
https://cars.tatamotors.com/service/contact-us
Mahindra assured its customers that they will continue to actively engage with them during the ongoing Covid-19 crisis. The company has also promised customers that any missed deadlines during the current situation on scheduled maintenance services and warranty renewals will be honoured and would be considered in the most customer-centric manner by the Mahindra team.
In view of the current situation, Mahindra Customer Care, through their social media platforms, have urged Mahindra owners to engage with the company through its Twitter handle, chat support and e-mail for any queries or requests. The automaker has taken optimal measures to stay responsive during these times. Limited lines of Mahindra’s toll-free number have been kept alive with employees safely working from their homes and providing the best possible resolution remotely. Roadside assistance services have also been kept active by the company to the best possible extent.
Mahindra Customer Care has also requested customers to utilize its digital platform ‘With You Hamesha’ (WYH), for their vehicle-related needs. WYH is a convenient after-sales digital offering, available on web and mobile platforms for Android and iOS users. Customers can purchase extend warranty (Shield), enrol into Road Side Assistance program & resolve their queries on WYH chat support from the safety of their homes. The platform also offers features like viewing vehicle service history, checking service cost, locating a nearby dealer, raising an SOS request and many more.
Links for With You Hamesha:
Website – https://www.withyouhamesha.com
Mail – [email protected]
App download – http://bit.ly/WYH-APP
Shield – https://bit.ly/Shield_EW
RSA – https://bit.ly/enrolRSA
